Frequently Asked Questions
Everything you need to know about your Mystery Shirt experience.
What kind of shirts are included in the boxes?
Every box contains a 100% authentic, brand-new shirt from professional sports clubs worldwide. This includes official league jerseys from top-tier divisions to hidden gems in lower leagues, ensuring a unique addition to your collection.
Can I avoid specific teams or leagues?
Absolutely. We understand rivalries are serious. When placing your order, use the 'Teams to Avoid' text box to list any clubs or leagues you do not want to receive, and we will ensure they are excluded from your box.
How do I know I am getting the right size?
We use standard international sizing (S-XXL). Since jersey fits can vary between brands like Nike, Adidas, and Puma, we recommend checking our Size Guide before purchasing. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location and local customs processing.
What is your return policy for mystery items?
Due to the nature of the 'mystery' concept, we do not accept returns based on personal preference for a team or color. However, if your shirt arrives damaged or is a different size than what you ordered, we offer a 14-day exchange or refund policy.
Are the shirts officially licensed?
Yes, we guarantee that every single shirt is an officially licensed product. We do not sell fakes, replicas, or 'concept' kits. Each item comes with the original manufacturer tags attached.